Re: Test ticketing
With attachments


Kind Regards, 

Gideon M. | Software Developer | Excelle Insights Ltd

Mountain Mall - Thika Road | P.O. Box 26190-00504 | Nairobi, Kenya

Safaricom: +254-724-565-514         Office Line: +254-716-596-941

Email: gideon@excelleinsights.com  Websitewww.excelleinsights.com



On Thu, Jul 3, 2025 at 2:07 PM Gideon Mwendwa <gideon@excelleinsights.com> wrote:
To forward emails from your support account to your helpdesk, you'll need to configure forwarding rules in your email client or service (e.g., Gmail, Outlook, iCloud). The specific steps will vary based on your email provider, but generally involve finding the settings for forwarding, adding the helpdesk's email address as the forwarding destination, and potentially configuring additional settings like whether to keep a copy in your inbox or not. 


Kind Regards, 

Gideon M. | Software Developer | Excelle Insights Ltd

Mountain Mall - Thika Road | P.O. Box 26190-00504 | Nairobi, Kenya

Safaricom: +254-724-565-514         Office Line+254-716-596-941

Email: gideon@excelleinsights.com  Websitewww.excelleinsights.com


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From: Gideon Mwendwa
To: tickets@excellepro.co.ke
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